Pet requests under the new rules: how to handle them properly

The Renters' Rights Act 2025 formalised the right for tenants to request permission to keep a pet. From 1 May 2026, landlords must consider requests and cannot unreasonably refuse.

What counts as a reasonable refusal

The legislation does not define every scenario, but reasonable grounds for refusal could include another tenant in the building having a severe allergy, the property being unsuitable for the type of animal requested (such as a large dog in a small studio), or the freeholder's lease prohibiting pets.

A blanket no-pets policy is no longer enforceable. Each request must be considered on its merits.

You can require pet damage insurance

Landlords are specifically permitted to require tenants to take out pet damage insurance as a condition of granting consent. This covers any damage caused by the pet beyond normal wear and tear.

The insurance is paid for by the tenant, not the landlord. This is separate from the tenant's deposit and provides an additional layer of protection.

How to handle a request

When you receive a pet request, respond in writing within a reasonable timeframe. If you consent, confirm the conditions, including the requirement for pet damage insurance. If you refuse, give specific, documented reasons. Keep copies of all correspondence.

Practical tips

Create a standard pet request form and a standard response template. This ensures consistency across your portfolio and provides a clear audit trail. Consider what types of pets you are generally willing to accept and document your reasoning.