A new PRS Landlord Ombudsman will be established as part of Phase 2 of the Renters' Rights Act reforms. All private landlords will be required to join. The ombudsman will provide free, binding dispute resolution for tenants, settling complaints without costly court proceedings.
The PRS Landlord Ombudsman will handle complaints about landlord conduct, standards, and service. Decisions will be binding.
This is intended to complement, not replace, existing court processes.
Action required
No immediate action. The ombudsman launch date has not yet been confirmed. Begin reviewing your complaints handling processes to ensure they are robust.
Effective
Late 2026 onwards (exact date TBC)
This content is for general informational purposes only and does not constitute legal, financial, or professional advice. Always verify information against the original source and seek independent professional guidance before acting on any regulatory matter.